Guest Services

Our Guest Services representatives would be happy to help with any customer questions while you shop.Gift CardsPurchase your Place d’Orleans gift card at Guest Services and take your pick – shop, dine, relax and explore. Place d’Orleans gift cards can be redeemed at all participating retailers and service providers. Gift cards are available in denominations from $5 to $500 per card.Free WiFi Stay connected while you shop with our free WiFi. Just connect to the #PlacedOrleans network and you are ready to go! Wheelchairs Wheelchairs are complimentary for customers on a first-come, first-serve basis. Please visit Guest Services located next to La Maison d’Or on the lower level to sign out a wheelchair.Lost & FoundLost a hat? Found someone’s keys? If you have lost an item or found an item during your visit to Place d’Orleans, speak with one of our friendly Guest Services representatives who will be happy to assist you.First Aid KitOur Guest Services representatives work together with Security to meet the needs of our customers and to ensure everyone’s comfort and safety while at Place d’Orleans.Nursing RoomsTwo nursing rooms are available to parents for baby care and breastfeeding. One is located on the lower level near Hudson’s Bay, and the second is on the upper level near the Administration Office. These are quiet spaces to allow parents to provide care for their baby in a tranquil setting.Dining at Place d’Orleans Our food court offers a variety of popular dining choices including:A&WBooster JuiceFamous WokKernelsMac’s SushiMr. Pretzel'sNew York FriesOsteria ItaliaReal Fruit Bubble TeaShawarma KitchenStarbucksSubwayTim HortonsThai ExpressUmi EateryHigh ChairsOur food court provides all the comforts of home with high chairs available for families to use while you enjoy a meal or snack in the food court.Electric Vehicle Charging StationsThere are five electric vehicle charging stalls at Place d’Orleans. Four are in the covered parking near the Bank of Montreal, and one station is in the underground parking near the car wash. The charging stalls accept payment by credit, debit, Apple Pay and Google Pay.Parking We offer a large, easy access parking lot with over 3,800 stalls and parking is always free at Place d’Orleans! TaxisTaxis are available at Entrance 1 (near Rexall) by calling 613-744-3333, or by visiting our Guest Services desk for assistance.